JOB DESCRIPTION
The successful candidate will promote client services to existing and new customers to meet business goals and objectives.
Roles & Responsibilities
* Plans, develops, and implements strategy for operational management and development to meet agreed organizational performance plans within agreed budgets and timescales.
* Strong client relationship management.
* Conducts analysis for maintaining service levels and team performance, volume forecasting, and takes care of staff calculations and costs.
* Implement plans and policy as determined, and changes as necessary.
* Schedules and leads call monitoring sessions.
* Understands the factors related to gaps in operational processes and implement improvements and/or action plans as needed.
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